Who we are

Our website address is: https://trusteesupportservices.com. ‘We’, ‘us’ and ‘our’ means Trustee Support Services Limited.

Your privacy and the security of your personal information are our highest priority. As this is so important, our website uses an effective encryption system which protects your communications with us and keeps them private.

Site security

When you register on our site or complete a trustee questionnaire, your personal information is encrypted using Secure Sockets Layer (SSL) encryption keys. This encryption stops someone else accessing or reading your personal information in transit. On the website, you’ll see a padlock symbol next to our URL which confirms your connection is secure. Clicking on this padlock will provide you with further information. We also use secure firewalls and other measures to protect your personal information and prevent any unauthorised access. 

General information on keeping information secure is available in this link: Keeping your information secure whilst online

Cookies

Our website uses cookies to enhance your experience whilst using the site.

Cookies are text files containing small amounts of information which are downloaded to your computer or other device when you visit a website. They are used to help you navigate websites efficiently and perform certain functions. They can also help us to better understand how the website is being used so we can make ongoing improvements to it.

There are two primary categories of cookies:

  • Essential (or Strictly Necessary) – those cookies required to make this online service work for you or cookies that store information such as when logging on to a website; and
  • Non-essential – all other cookies

We will ask you for your consent to non-essential cookies when accessing our website for the first time and may also ask again if you access our website in the future.

You can see information on the cookies used on our website and when they expire here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will use the personal information you give us to deliver the services that you have subscribed to or purchased from us and to comply with any legal and regulatory requirements. If you provide personal information to us about other individuals (for example, parties to a trust) you agree that you will inform them about the contents of this notice and obtain any required consent in accordance with this notice. We will only use personal information for our business purposes and we will not sell personal information to third parties.

How long we retain your data

For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have set up an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

User communications may be checked through an automated spam detection service.